Do I need to create an account to place an order?
No, but if you do, you can store your billing and shipping addresses, check your order status and save payment information securely. If you choose to create an account, just click here to register.
I forgot my password. What should I do?
You can click the “I forgot my password” link on the Log In page, enter your email address, then follow instructions.
What types of payment do you accept?
We accept MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay via PayPal.
What will I see on my credit card statement?
Depending on your credit card company, you may see INSPIREDPC or INSPIRED PRAYER CARDS
How will I receive my order?
Depending on the size of the package, your order will be shipped via USPS or UPS Ground Service. You will typically receive your order 3-5 business days after shipping confirmation.
Can I ship to an address that is different from my billing address?
Yes. On the checkout page, select the checkbox next to ‘Ship to a different address?’, then fill in your shipping information. Remember, we can only ship within the United States.
When will my order ship?
Our products are usually shipped within 1-2 business days, Monday through Friday, not including holidays. Once your order has shipped, you will receive a shipping confirmation via email. You will typically receive your order 3-5 business days after shipping confirmation. If expedited shipping is required (Next Day, 2 Day), please contact our office at 440-884-1600 x2. There will be an additional shipping cost for these services.
Do you sell outside of the United States?
As of now, we only sell and ship to customers within the U.S.
Is there a shipping fee?
Free Shipping on all orders of $60 and over, within the contiguous United States. There is a flat rate shipping and handling fee of $6.00 for all orders under $60 and those shipped to Alaska or Hawaii.
Do I have to pay tax on my purchase?
8% sales tax is collected for orders billed to addresses within the state of Ohio.
Is my payment information secure?
All credit card information is encrypted across a secure line. We use trusted payment gateways including Stripe (for credit and debit cards) and PayPal for all transactions.
If I am using PayPal, can I still choose to have it shipped to a different address than my billing address?
You may choose a different shipping address for your order, however, the billing address on your PayPal account must match the billing address on your order.
What if I need to change my order after I hit “Submit”?
Please call us immediately at 440-884-1600 x2. No further changes can be made once you receive a completed order confirmation.
Will I be charged for making changes to my order?
You will not be charged for making changes to your order, however you may see a “pending authorization” on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.
How do I know if my order went through?
You will receive an order number via email. Make sure you only click the “Submit” button once to avoid duplicate orders or charges.
Why haven’t I received an email regarding my order?
There are usually two reasons: you may have incorrectly input your email address, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
Can I order by telephone?
For accuracy’s sake, we prefer to receive orders via our website. However, if necessary, you may call 440-884-1600 x2 to speak with a sales representative Monday through Friday from 10:00 a.m. to 4:00 p.m. ET, excluding holidays.
Please have the item SKU numbers and your credit/debit card payment information available when you call to place your order. We cannot accept PayPal payments over the phone.
Return Policy
Please contact our office at 440-884-1600 x2 Monday – Friday 10am – 4pm ET regarding returns. Please note that shipping charges are non-refundable.
If I am a retailer with a valid state vendor’s license, can I receive wholesale prices?
Yes. Please visit our business-to-business website: www.gancards.com . You may register for a wholesale account there. Once approved, you will be able to shop at wholesale prices.